Refund and Returns Policy

Thank you for shopping at www.rmaluminium.com.au. We want you to be fully satisfied with your purchase. If you’re not, we’re here to assist you.

You have 30 calendar days from the date you received your item to return it.
Custom Orders (e.g., custom cuts): Please ensure your cutting list is correct before purchasing, as cut extrusions are non-returnable.
Accessories: Eligible for return, but return shipping will be at the buyer’s expense.
If your item is found to have a manufacturer’s fault, it will be either replaced or refunded, excluding any freight charges.
The item must be unmodified and in its original condition.
Proof of purchase (receipt) is required for all returns.

Once we receive your returned item, we will inspect it and notify you of its status.
After inspection, we will inform you of the status of your refund.
If the return is approved, we will initiate a refund to your original payment method (e.g., credit card).
Refund timing depends on your card issuer’s policies.

Return Shipping Costs: You will be responsible for covering the cost of return shipping.
Non-refundable Shipping Costs: Shipping fees are non-refundable.
If a refund is issued, the return shipping cost will be deducted from the refund.